We will not hold responsibility on lost or damaged shipment.
Packages damaged on transit or lost on transit: You may file a lost package or damage claim with carrier within 48 hours and contact us right away.
We ship using FedEx services and FedEx does not deliver to PO Boxes. We would request you to give us a physical shipping address (subject for verification) for delivery.
In some occasion the products ordered which is to big/heavy for FedEx to safely handle and will be shipped through a freight/trucking company and charged by the pallet. Extra charges may apply.
Shipping charges does not include service charges and fees incurred during delivery such as and not limited to forklift charges, liftgate charges, labor, customs, etc.
Our Free Shipping offer is for UPS ground only. Some states do not qualify (ie. AK, HI, PR) for free shipping (ground) and must be shipped via AIR. Additional shipping charges will apply.
Tracking numbers are automatically emailed to the email address you provide. In some occasion merchandise needs to ship from the manufacturer or from a different warehouse straight to your shipping address. In this case tracking numbers will not be automatically emailed to you. You can request it from us but please give us time to get your tracking number as it is not automatically available.
